Failing Expectations: Where’s the Promised ROI of Technology?

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Failing Expectations: Where’s the Promised ROI of Technology?

Email. Blogs. SaaS. CMS. E-Billing. Push Marketing. Law firms seem to be overflowing with new technology. Why, then, does the 2017 Altman Weil Law Firms in Transition Survey say that our profession is faced with an urgent “… need for greater efficiency” in the face of “… the inexorable force of technology innovation” and that legal technology has “… not delivered on its promise of greater efficiencies?”

We want to discuss this failed expectation. Is it really technology’s fault or, rather, the way we implement technology? If technology is just a tool, are we using this tool correctly? We want to hear your stories – the failures as well as the success stories. This first webinar will be the start of a process designed to uncover the core issues and collaborate to find answers that can make a real difference.

The beginning of this discussion will be a webinar on July 26th at 11:00 A.M. CDT.  Chuck Cole, Lucid IQ Director of Client Engagement and expert in knowledge management and business processes, will be joined by Tom O’Connor, attorney, consultant, and independent expert in managing the litigation process, to discuss their combined 60 years of experience helping law firms and corporation’s to take a fresh look at making technology work for you.

You can register for the webinar here or leave your comments below.


Chuck Cole, Director of Client Engagement at LucidIQ, has extensive experience in business process management (BPM), project management, strategic knowledge management & other roles that optimize use of information & results. Chuck helps our clients implement innovative practices & strategies that optimize effectiveness & value. Chuck holds an M.B.A from Georgetown U.


Tom O’Connor is the Director of the Gulf Coast Legal Technology Center, a legal think tank based in New Orleans. He is a well-known consultant & speaker & is also a prolific writer in the area of computerized litigation support systems. Tom’s consulting experience is primarily in complex litigation matters where he has worked on numerous major cases, most recently the BP litigation.button