CaseManagerPro has been applied to a broad variety of practices,
even non-legal businesses, because it offers a number of benefits
over traditional case management systems. Since it was successfully
designed to handle the most extreme legal environments it provides a
very stable, functionally sophisticated and well-tested platform
that meets the requirements of most any legal practice.
Different practices use the tools and capabilities of CMPv3 in
different ways to achieve their respective objectives. Know the
objective and there is likely more than one way to accomplish it
NOTE: Following are just a few
examples of our clients’ many diverse practices intended to
highlight certain CMPv3 capabilities and versatility. The practice
summaries are based on our clients’ actual practices and
“out-of-the-box” capabilities of CMPv3 unless otherwise noted.
Each practice is unique in some if not many regards as are goals
and priorities. Contact us to discuss the specific objectives of
See Feature Summaries for
additional feature descriptions.
See Managing Volume &
Complexity for an overview of applying CMPv3 capabilities to
A number of major firms use CaseManagerPro for some of their
largest client relationships, demonstrating a commitment to a
client-centric practice that provides exceptional value. General
Counsel polling consistently shows that in addition to legal skills
and business savvy, they seek client focus, exceptional value and
meeting technical requirements.
Firms serving corporate clients typically want to instill
loyalty, expand services and attract new clients by delivering what
the clients most want – great value – however they define it. Case
management software should enhance the firm’s value by helping it
achieve and demonstrate success per the clients’ priorities.
- Create Mutual Value. Enhance
the value of the firm to the client while reducing the cost of
providing the services, thus increasing marginal profit without,
necessarily, increasing fees.
- Adapt to Client-Centric
Perspective. Have the ability to track, manage, advise
and report per client priorities at case and relationship levels
(case–centric and client–centric).
- Communicate Effectively with
Client. Provide scheduled and ad hoc topical reports with
immediate relevance and insight with required and supporting
- Enhance Responsiveness.
Improve access to data and reports to quickly and accurately
respond to client queries and new requirements.
- Data Priorities. Clients and
in-house counsel have information that they want to watch and
manage, as do the outside counsel. Standard in-house reporting,
the type, scope and scale of the cases, budget, visibility and
other concerns drive client priorities, while outside counsel
have their perspective as well.
CMPv3 Custom Sections can be easily configured to capture data
relevant to the client, cases and matters. They can also be
configured to coincide with the clients’ reporting standards so
that it’s easily integrated to their internal reporting.
Settlement details are managed directly in CMPv3 and other
financial data and invoices can be mapped to it, viewed and
reported as well. Reports are easily created using broad strokes
or granular criteria from virtually any point of view. (See
- Client-Centric Management.
While Case/Matter-Centric management is critical for many
purposes, the ability to shift to a Client-Centric view is
extremely valuable. Among the challenges to managing a variety
of matters is getting client requirements and internal practice
groups coordinated so the overall relationship is coherently
managed and presented holistically.
One of our clients is the coordinating litigation firm for a
major industrial corporation. They established internal Best
Practices with the client so that, regardless of the type of
case, they all share certain common data fields, overarching
milestones, procedures, escalation triggers and other
information that are meaningful to the client.
The admin cost savings for reporting alone quickly multiplies as
practices are coordinated. Standard practices, reduced risk,
metrics for accountability and analysis, instant access to
real-time information, accurate legal data for business
purposes, and other benefits are quickly evident. The value of
the firm grows as it helps the client determine exposure,
identify areas of growing liability, moderate reserves… and
become confident that their cases are being expertly managed.
- Access to Information. Data
become useful information when it’s timely, relevant and in
proper context. Whether dealing with a minor claim or expansive
litigation the ability of the law firm to deliver useful
information – often on demand – is certainly of significant, if
not paramount, importance.
Novice users of CMPv3 have multiple tools to search, filter and
drill-down to specific records and data including Global Data
Search and Full Text Search of documents. Reports are easily
created and saved as favorites for quick access that contain key
data with variable criteria that let attorneys find information
in short order. Moderately skilled users can search, sort,
stratify and spreadsheet any managed data.
Providing closely managed access to data areas, reports and
documents is provided by some CMPv3 firms to their clients.
Security settings control which data areas may be viewed and
restricts access to specific classes of records. Functionality
to be released in late 2010 will provide a separate
collaboration record that CMPv3 users can setup for client
interactions such as reporting, document postings and topical
Cronin, Cronin & Harris is leading firm in tax certiorari (ad
valorem property valuation appeal) for commercial properties in New
York and a great example of leveraging the capabilities of
CaseManagerPro and the Lucid IQ team. They have thousands of
property owner clients with various ownership structures for whom
they prepare and file tens-of-thousands of cases with various
“When we saw CaseManagerPro after looking at countless other
systems,” said partner Brad Cronin, “we felt it was the only one
that could adapt to our needs. When the Lucid IQ team came to our
office to setup the system, time and again they exceeded high
expectations by resolving big issues so readily.”
- Assure Accuracy (Reduce Risk).
Get the complex data into proper form to deliver on time to
various taxing authorities.
- Increase Capacity. Manage
more clients, properties and cases without increasing staff.
- Reduce Cost. Adapt to new
requirements easily and quickly while decreasing resource
- Data Complexity. Commercial
properties may consist of multiple tracts with differing
valuation criteria, legal descriptions, ownership entities and
related parties, title interests and other factors. A filing for
one ‘client’ may involve multiple ownership entities and scores
The versatility of records management capabilities, the
stability of the relational design and the Lucid IQ team’s
knowledge provided a clearly defined structure with supporting
management functions. CC&H relies on adapting CMPv3 records and
Custom Data Sections to manage content and form while retaining
data integrity and improving data intake and utilization
accuracy and speed.
- Best Practices for Compliance and
Effectiveness. Each potential appeal is subject to the
rules and deadlines of the respective tax authorities as well as
internal practice standards. The CC&H staff and attorneys have
strict Best Practices policies for new client and property
intake, documentation, valuation, timely filing and so on.
The powerful Workflow features are increasingly being used to
alert staff that precursor tasks are complete and new ones due.
They can anticipate and check their work using List Query
reports, and backup other team members using group Custom
Calendars. Supervisors and managers use List Query reports to
monitor the status of key activities and data using List Queries
to report specific data fields as well as pending and completed
activity across the case portfolio.
- Document Generation.
Standard documents abound beginning with the legal services
agreement for the client through disposition of the case. Just
drafting a cover letter to file an appeal may contain so much
data that it is time consuming and susceptible to error.
List Query reports are used to create lists of records that meet
criteria. The CMPv3 Document Template Builder completes letters
and forms in large batches using the selected records. Document
Profiles are automatically created, linking the documents with
the appropriate cases. Similarly, very complex documents can be
created using custom reports written using third-party reporting
software or direct coding and queries from the database. Every
time they are used these processes save hours – even days – of
work and minimize the risk of errors.
- Updates en Masse. Since so
much work can be accomplished at one time and the redundancy
from case-to-case and year-to-year is so high updating
information is a major concern.
CMPv3 Case Batch Update is used to specify fields and select the
conditions under which to modify them. Records can be filtered
to limit the range of records that are updated before its run.
Multiple changes can be executed at one time. Other conditional
modifications are clearly defined and updated each night
automatically with custom scripts. New cases are created each
year from existing cases using custom coding as well,
eliminating the need to manually update and modify case data.
Again, the time savings is massive and the risk of error is
IQ for additional information about these and other benefits
that CMPv3 can bring to your practice.
Multi-District Litigation (“MDL”) is among the most complex of
legal practices because there are so many pieces of inter-related
information that have to be effectively managed for each case –
potentially thousands of them. Multiple plaintiffs and defendants,
data that applies cases, scores of defense counsel to coordinate…
the list keeps going.
CaseManagerPro is used by major corporations, law firms and
insurance companies involved in MDL to achieve several major goals
- Better Access to Information.
Access real-time, accurate information on a scheduled or ad hoc
basis from a broad range of managed data that meets highly
specific criteria from a potential variety of sources.
- Mitigate Financial Exposure.
Mitigate immediate and mid-to-long term financial costs such as
excessive liability reserves and verdict and settlement amounts
by using data practically and strategically.
- Enhance Value of Outside Counsel.
Increase effectiveness and reduce cost of outside counsel by
facilitating efficiency and improving the quality, access and
use of information.
- Manage Risk. Reduce risk of
liability from typical legal errors and manage MDL-specific
risks such as inconsistent and potentially conflicting tactics
- Reduce Administrative Costs.
Cut overhead costs such as reporting, oversight, settlement
processing, information dissemination, inter-departmental
communication, project management, and documentation.
MDL defense uses the majority of CaseManagerPro functions and
features to achieve their goals. The following examples show some of
the benefits to the well managed MDL practice.
Best Practices should not only provide prescribed practices but
also actively facilitate them, document them and provide a basis to
monitor and substantiate their use as these examples demonstrate.
These examples are provided generally in the order of workflow of
a new case beginning with the initial complaint service through
Contact us for additional MDL management information. Please
include a brief summary of the type of litigation and objectives.
The examples below are based on a single installation of CMPv3
(regardless of hosting arrangements) that is accessible by the
affected defense entities (subject to security settings) including
the defendant’s legal department, insurers, agent for service, and
outside counsel. Outside Counsel includes National Coordinating
(NCC) and Local (LC).
Security settings limit viewing and editing information as
prescribed by your defined Best Practices.
- Security Classes.
Circumscribe the range of cases and related information to which
people within the class have access. For instance, Local Counsel
in California would have access only to cases with a LC-CA
Security Class while National Coordinating Counsel has access to
- User Role. Administrative
settings for individuals “Deny” access or provide “Read Only” or
“Edit” rights to the various records and data areas. This
control keeps sensitive information under wraps and minimizes
the risk of inadvertent or improper data editing.
Complaint Intake and Case Assignment
- Route Complaint to NCC. A
complaint received by the service agent or other entity is
uploaded to a CMPv3 Document Profile as a “New Complaint”. As
soon as it is saved the NCC Intake Manager will receive
automated notification and a link. A one-click acknowledgement
may be used to confirm receipt. CMP List Query Reports verify
both receipt and that the new case has been added. § Create New
Plaintiff Record. The NCC Intake Manager will review the
complaint online and add the plaintiff to a new Contact record.
CMPv3 will automatically do a duplicate check and a conflict
check may also be executed. Plaintiff Counsel will be selected
(or added, if new) as their representative.
- Create New Case. From the
Plaintiff’s Contact Record, the NCC Intake Manager will select
the function “Create New Case”. CMPv3 will create a new Case
Record, adding the Plaintiff and Plaintiff’s Counsel
automatically. When the Case Type is selected CMPv3 will also
add the predefined data sections and Workflow Processes and Key
Dates. The Intake Manager will attach the complaint Document
Profile, add a staffing group that includes LC and NCC attorneys
and staff as well as Defendant-related parties, and add the
Security Class of the LC to permit record access.
- Assign, Track and Manage.
When the NCC Intake Manager checks the first Workflow Task,
i.e.: “NCC Initial Intake Complete” a notification is delivered
to the designated Primary and Secondary LC representatives. One
or both confirm receipt with the one-click Acknowledgement to
receive the case. NCC reviews the “New Case Intake” report to
review and confirm information is correct and assignment
accepted. Weekly reports are also prompted by the system to
deliver to the Defendant, Insurer and other designees.
Local Counsel New Case Acceptance and Answer
- New Case Intake for LC.
CMPv3 notifies LC of new cases that have been assigned (above).
The next task is “Confirm Acceptability for LC” (e.g.: conflicts
check) followed by best-practices steps to capture initial data,
note issues and deficiencies and prepare the answer. Data
required for global reporting and management are standardized
(e.g.: historic job, exposure, incident, medical data, events
chron, legal issue categories, etc) as are workflow milestones
and pleadings language. Local data (e.g.: docket, scheduling
order, prescribed formats, etc) may be defined.
Law firms with multiple practice areas and corporate legal
departments with their spectrum of responsibilities have many
options with regard to how they setup and deploy CMPv3. Each
practice area has to meet their own requirements as well as the
First-Tier Business Requirements
First-tier requirements may be prescribed for the entire
organization generally falling into three categories:
- Reporting Requirements for
senior management, marketing or other first-tier uses.
- Practice Standards that
apply to all practice areas for a variety of purposes.
- Centralized or Standard Technology
tied to the case management system.
A whitepaper regarding First Tier Business Requirements is
scheduled for publication in October 2010. (email
to request a copy)